We purchased some bedding from The Company Store a few days ago and this evening received some junk mail from them advertising an upcoming sale. No biggie, except for the small print on the bottom of the messsage:
To unsubscribe, send an e-mail to Optout@thecompanystore.com with “UNSUBSCRIBE The Company Store” in the subject field. All requests to this address will be manually reviewed. Please allow additional time for response. We apologize for any inconvenience.
This is ridiculous and perhaps the worst snippet of Internet marketing I’ve seen in years of dotcom activity!
As a result, here’s the email I just sent their customer service team:
Do I think it’ll do any good? Probably not. But it feels good to vent!
Update! On 19 January I received a nice email from The Company Store service representatives:
A reasonable answer, but it begs the question: a company as large and as successful as The Company Store can’t afford to hook up with even the most rudimentary email list management program? Sounds like they could do with a new Internet team, doesn’t it??