I recently finished up my MBA program (hurray!) and one of the few technology purchases I made during the program was an HP 10BII financial calculator. Subsequent to that, I’ve had it sitting on my desk and have used it a total of maybe 10 hours. Which makes it quite a surprise that three of the twelve digits in the LCD display are failing on me already. It shouldn’t be too hard for a calculator to display zeroes, right? Well, this is a product that needed more QA, as far as I can tell.
So… so I called HP support and talked with them about the problem. Their helpful response was “that’s more than 12 months. Your cheapest solution is to just chuck it and buy a new one.” Thanks, HP. I remember when Bill & Dave were still involved and they would have sent me a shiny new unit to keep me as a customer. But I can only assume that this is all Fiorina’s new bean-counting approach to ensuring the company is profitable. I’m not impressed.