I was alerted on Twitter by a reader about their interesting blog entry Something New To Think About at 30,000 Feet (Flying and Spying). In the article, the writer highlights this product:
It’s the Stealth iBot PC Monitor and, in essence, it’s a simple device that enables you to install spyware on any PC computer in under ten seconds.
As the vendor describes in the Skymall catalog:
Easy To Use & Undetectable Total Computer Spying Tool Covertly Monitors Passwords, Chatting, Photos, Websites & More: Insert In USB, And In 5 Seconds Data Nano iBots Monitor All Computer Activity On ALL USER ACCOUNTS w/o Tell-Tale Hardware Left Behind
- Covertly Record Everything A Person Does On A Computer
- Remove Stealth iBot After 5 Seconds: No Hardware Left Behind
- Undetectable By Most Anti-Spyware Applications
- Store Up to 10,000 Screenshots & Virtually Unlimited Text
- Total Surveillance – Record All Computer Activity – Even On Other User Accounts
- Works With Any PC Computer Including Laptops
Are you shocked that they’re selling this? I mean, really, doe everyone who reads Skymall while bored on an airplane flight need to be confronted with something that’s the digital equivalent of a lock picking kit, only easier?
I think not! To complain, I went to the Skymall site and clicked on the convenient “Customer Service” link, filled in their form, and submitted this message:
I just noticed this product in your catalog:
As a computer security professional, I am shocked that you would promote this and would like to suggest that it has no good, legitimate or valid uses in any situation and that you should pull it from the catalog immediately.
Customer service responded within an hour, which is quite impressive, until I read the message:
Thank you for taking the time to contact us at SkyMall. We do appreciate your time and comments. However I am sadden about your dissatisfaction about one of items. Here at SkyMall we feel that all of our items are properly working items. I apologize for any inconvenience this may have caused you and thank you for bringing this to our attention. If you have any questions please feel free to contact us at 1-800-759-6255.
SkyMall Customer Service
Really? That’s it? “we feel that all of our items are properly working” and no response at all to a customer complaint about what they’re listing in the catalog?
I will be optimistic and hope that my complaint is sent up the ladder from the first level customer service – obviously someone will minimal training – to someone in corporate who can actually respond in a meaningful manner.
Still, do you think I’ll ever see another response from Skymall?