I know, I know, it could happen to any company, but I’m just as surprised as heck that a large corporation like United Airlines sends me the following message:
Dear Mileage Plus member,
You received an e-mail intended for some of our elite members in Japan. Please disregard this e-mail.
We apologize for any confusion this may have caused you. Rest assured that the privacy of your account has not been compromised in any way. If you have any questions regarding your account, please do not hesitate to contact Mileage Plus.
Thank you for your understanding in this matter.
I don’t have much sympathy for United in this instance, particularly given that I never did actually receive any other mailing from the United Mileage Plus program prior to this apology.
So that suggests that they messed up twice in this instance: once when they sent out the erroneous email and the second time when they sent out the rather banal apology message.
It also seems a bit daft to theoretically send me a message intended for a completely different class of customers – one of whom I would then know about because the Mileage Plus program email messages indicate the recipient – and then tell me that all is well and that the privacy of my account hasn’t been compromised.
And what about their Japanese customers for that matter?
Do they get a notification that their account privacy surely has been compromised?
The real irony is that the email was sent to my address but had my daughter’s name associated with the account. Most likely I set it up that way, but really, United, this isn’t how you want to promote your company and its capabilities in the 21st Century.
What do you think?
Did anyone else get this message from the United Mileage Plus program today? Anyone from Japan?