I like Paypal. I’ve been a Paypal member since before they merged with X.com, before they were a part of eBay, before they had credit cards even. Back when you could visit their busy little office on University Avenue in Palo Alto (and I did!)
But in all those years of buying and selling – I’m a verified seller with over 100 successful transactions, btw – this is the first time I’ve seen an email about fraudulent account funds, reproduced in this weblog entry.
I hope I don’t need to say this, but I will anyway: I’ve tweaked the identifying information to protect the privacy of the scofflaw in this instance.
PayPal is committed to maintaining a safe environment for its community of
buyers and sellers. Our team employs the most advanced systems in the world
to protect the security of your account.
During a recent review of our system, we determined that you received funds
from an account with reports of fraudulent bank account use. In accordance
with PayPal's Seller Protection Policy, the following transaction involving
unauthorized funds has been reversed:
Transaction ID: 2E224343062UH8453P
Transaction Date: May 24, 2004
Transaction Amount: $100.00 USD
Buyer's Email: user@host
Buyer's Name: John Doe
The transaction was reversed because you were not covered by PayPal's
Seller Protection Policy. Please note that this withholding is in
accordance with our User Agreement, Section VII, Paragraph 3.
In the future, you can protect yourself against fraudulent buyers by
following the conditions of our Seller Protection Policy. For full
details, please visit our User Agreement at: http://www.paypal.com/UA
It’s certainly an interesting email message to receive. My question would be: how does Paypal know that there has been fraudulent activity, and if they investigated and determined that there wasn’t any fraud would they reverse the reversal of this transaction?
What do you think? Seen this sort of email from Paypal before, and if so, what trigged it for you?