I know, this is a tempest in a teapot, but I can’t help but be amused by the interchange from Snapfish support. I’m a fan of the site and often use it for prints, but this time I uploaded about thirty photos from a recent trip to Hawaii and encountered what seemed like a bug.
I sent in a bug report (which wasn’t easy to figure out: they don’t really want to hear from customers as far as I can tell):
“03/30/2008 01:41 PM: Got a problem: My photo album AlbumID=21902554 has a picture set as the cover image but it’s a picture I subsequently deleted. Now I can’t change it. A bug?”
Their response was speedy – less than 12 hours – but apparently from the other side of the looking glass or something:
Thank you for writing to us.
Please be informed you that our records indicate that you had 6 Albums in your Snapfish account under this email address: d1taylor@ gmail.com. We suggest you once again check your albums in your account.”
Is it just me, or are they completely disconnected from my query and bug report?
This sort of pleasant, but completely pointless interchange reminds me why people hate tech support and are constantly frustrated with their gadgets, gizmos and software systems. And sometimes I am too. Go figure. 🙂